Company Overview:
Our client is a fast-growing U.S. eCommerce brand that makes products people genuinely loveâspanning wellness, lifestyle, and everyday essentials. Their team is small, remote, and super focused on giving customers the best experience possible. They're scaling quickly and looking for detail-oriented, reliable people to help us keep our customer service fast, friendly, and on point.
You donât need years of experienceâjust strong English skills, a reliable work ethic, and a willingness to learn. Weâll train you on everything else!
Your Role:
Youâll be the first point of contact for customers, responding to emails and social media comments using our scripts and systems. Youâll help resolve questions, build customer trust, and flag anything unusual to our internal team.
Youâll:
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Respond to customer emails using our scripts and tone guidelines
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Monitor and reply to comments on social media ads
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Use basic customer service tools and Google Sheets (training provided!)
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Escalate issues based on our internal processes
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Stay consistent, calm, and professional in all communications
You Bring:
⨠Excellent written and spoken English
⨠Attention to detailâyou donât miss steps
⨠Reliabilityâyouâre online when you say youâll be
⨠Patience & professionalismâespecially with repetitive or challenging requests
⨠Basic tech comfortâemail, docs, spreadsheets, and safe browsing habits
⨠Willingness to learnâopen to feedback and improving every week
Nice-to-Haves (but not required):
đŻ Experience in customer support or VA roles
đŻ Familiarity with tools like Zendesk, Gorgias, or Google Workspace
đŻ Background supporting online stores or DTC brands
Role Details:
Must be able to work a few hours every other weekend
Required availability: 3â5 PM PST, Monday to Friday
đľ Pay: $6â$7 USD/hr (based on experience)
đ Location: Remote â LATAM preferred
đ§ Training provided â Weâll teach you the tools and systems!
What You Get:
đť Fully remote flexibility
đ§ Supportive training and team
đ Opportunity to grow with a fast-moving brand
đ Diverse, friendly team environment
đŹ Real impact on how customers experience our brand
